TRIPLETEX
Designing a mobile time tracking experience from zero to one, for over 150,000 businesses across Norway.
The screens shown reflect a later state of the product. The interaction model, information architecture and core UX patterns were established as part of the original zero-to-one work I led.
Project information
My role
Senior UX Product Designer
Team
1 Product Owner
2 front-end developers
1 back-end developer
1 QA tester
Product
A new Tripletex mobile app for timetracking
The assignment
Tripletex wanted to make it easier for their users to log working hours on the go. The existing solution was desktop-only, and users expected a modern mobile experience. The answer was a mobile app, starting with time tracking as the first feature to be built.
Project overview
My Role
I was hired as the designer responsible for the full design process. Working closely with developers, a QA engineer and a product manager in an agile Scrum team.
Process
We started by mapping the needs of two very different user groups: consultants who switch between multiple projects throughout the day, and employees who log the same hours on the same project every week. The solution had to work well for both.
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Through interviews and observation we identified that speed and simplicity were non-negotiable. We ran workshops to define and prioritise features using the MoSCoW method, and created low-fidelity wireframes in Balsamiq that we tested with users iteratively.
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We designed a calendar-based interaction model we called Tetris. Users create time blocks directly in a weekly view and adjust hours by dragging the bottom edge of a block. To copy an entry to another day, users long-press a block and drop it onto a new day. Tapping a block opens a detail view where users can switch project, add comments and adjust hours. A persistent submit button at the bottom of the screen lets users send their timesheet at the end of the week.
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Results
The app was well received by both users and stakeholders. A post-launch in-app survey showed positive user response. The solution is used by 150,000+ businesses across Norway.
Beyond the product
During my time at Tripletex I became the most tenured designer in the product organisation. I contributed to hiring and onboarding new designers, and initiated two cross-team programmes.
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TripleTechForum was a recurring competence forum for the IT organisation, bringing together internal and external speakers to share challenges and learnings across disciplines.
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UX Day was a dedicated initiative where teams collaborated to address usability problems with the highest user impact, reinforcing shared ownership of product quality across the organisation. The winners were awarded prices!
